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Contact Souq Com Customer Service

Souq Com Phone Numbers and Emails

Customer Service:

  • +9 714 437 0900

Souq Com Email:

socialmediauae@souq.com
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Souq Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call Souq Com is 97144370900.

  • The longest wait times are on Wednesday, while the shortest are on Saturday.

  • Be prepared for the call as Souq Com may ask you for the following information to identify you as a customer: order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Souq Com Website:

Souq Com Help Center:

Corporate Office Address:

Souq.com FZ LLC
Dubai Internet City, Aurora Tower, Office 1901
Dubai, Dubai
United Arab Emirates

Souq Com Rating Based on 11 Reviews

Rating details

3.0
more details
Website
Diversity of Products or Services
Product or Service Quality
Customer service

Rating stats

Rating trend

How Good is Souq Com's Customer Service?

eshmi n
eshmi n
Feels Disappointed | Apr 09, 2025

Very my problem not solved

Read full quote
Dontel Rvl
Dontel Rvl
Feels Disappointed | Jun 19, 2024

My refunds are getting stuck I can’t use my gift card and I have a condition that I can only make digital purchases when I don’t even want that ., pls help me free my funds and close my matter and account as well

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Kale Kmz
Kale Kmz
Feels Satisfied | Jun 11, 2024

I am waiting still did not call me anyone

Read full quote

Summary of Souq Com Customer Service Calls

204 TOTAL
CALLS
00:00 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Souq Com?

Shipping and Delivery Question:

  • “Orders says delivered but not received”
  • “Wrong product”
  • “I will parcel an items to dubai”

Refund Question:

  • “Refund my money help me”
  • “I want to get my cash refunded”
  • “Refund issue”

Product/ Service Question:

  • “Complaint”
  • “Complain”
  • “I'm working Souq.an Amazon in online I have some doubts to clear doubts”

Request for Information Question:

  • “Help me”
  • “I did my tasks completed but i didn’t get my money I invested there 5,23000 lakh there sis”
  • “I want to confirm online work.i want to talk ainara maria.give link fast.”

Payments and Charges Question:

  • “My amount return me”
  • “Investment money deposit refund”
  • “Deposit problem”

Account Question:

  • “Im in problem my money is stock in temus account”
  • “Soup account to money without my bank account”
  • “Account recharge”

Return/ Replace Question:

  • “I need return my money my leader alita not reply me”
  • “I want to return back my own money”
  • “Finance department never return my money”

Activation/ Cancellation Question:

  • “Unsubscribe”
  • “I cancel the order but I didn't get my money”
  • “Cancelled prime subscribe services”

Staff Question:

  • “Customer service is not giving my money”

Website/ Application Question:

  • “To inform about site fake or not”
  • “Suppose to pay as Instalments but when I ordered it deducted all amounts”

Cards Question:

  • “Gift card stuck”

Employment Question:

  • “I need job”

Other Question:

  • “I won't withreow my money”
  • “This company my money”
  • “My leader not reply to me”

Compare Souq Com Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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