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Contact Souq Com Customer Service

Souq Com Phone Numbers and Emails

Customer Service:

  • +9 714 437 0900

Souq Com Email:

socialmediauae@souq.com
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Souq Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    74% phone 26% email
  • The best phone number to call Souq Com is 97144370900.

  • The longest wait times are on Thursday, while the shortest are on Saturday.

  • Be prepared for the call as Souq Com may ask you for the following information to identify you as a customer: order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Souq Com Website:

Souq Com Help Center:

Corporate Office Address:

Souq.com FZ LLC
Dubai Internet City, Aurora Tower, Office 1901
Dubai, Dubai
United Arab Emirates

Souq Com Rating Based on 6 Reviews

Rating details

2.0
more details
Diversity of Products or Services
Website
Product or Service Quality
Customer service

Rating stats

Rating trend

How Good is Souq Com's Customer Service?

Dontel Rvl
Dontel Rvl
Feels Disappointed | Jun 19, 2024

My refunds are getting stuck I can’t use my gift card and I have a condition that I can only make digital purchases when I don’t even want that ., pls help me free my funds and close my matter and account as well

Read full quote
Kale Kmz
Kale Kmz
Feels Satisfied | Jun 11, 2024

I am waiting still did not call me anyone

Read full quote

Summary of Souq Com Customer Service Calls

100 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Souq Com?

Shipping and Delivery Question:

  • “Wrong product”
  • “I will parcel an items to dubai”
  • “Wrong address on order”

Product/ Service Question:

  • “Complain”
  • “I beed to withdraw our money sir because i deposited 1600 aed so need more deposit i don't have kore money so i need withdrawal this money”
  • “Manufacturing defect”

Request for Information Question:

  • “I want to confirm online work”
  • “It item enquiry”
  • “I need to ask about my returned item”

Return/ Replace Question:

  • “I want to return back my own money”
  • “Finance department never return my money”
  • “Moblie return”

Payments and Charges Question:

  • “Issue in payment”
  • “Invoice copy of purchase”
  • “My apple phone invoice recover”

Refund Question:

  • “Refund”
  • “Refund from amazon”
  • “I want to follow my refund 4 days ago”

Activation/ Cancellation Question:

  • “Unsubscribe”
  • “I cancel the order but I didn't get my money”
  • “Cancelled prime subscribe services”

Staff Question:

  • “Customer service is not giving my money”

Account Question:

  • “Sir SOQU one member do mistek but she denied to return back my money I'm a student I have no money”
  • “My souq accounts commissions money is not recovered in my acount”

Cards Question:

  • “Gift card stuck”

Employment Question:

  • “I need job”

Website/ Application Question:

  • “Suppose to pay as Instalments but when I ordered it deducted all amounts”

Other Question:

  • “I loss of my money but my ad it didn't publish”
  • “For selling goods”
  • “I have been scammed”

Compare Souq Com Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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